Refund Policy
Thank you for ordering from Crust & Craft Pizzeria! We take pride in the quality of the pizzas and associated products we offer. However, we understand that there may be occasions when you need to return a product. The following policy outlines the circumstances under which we may issue a refund.
Our Return Window
Products can be returned within 30 minutes of receipt. Given the perishable nature of our food items, we cannot accept returns beyond this time frame.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The product was received in the last 30 minutes.
- The product is in its original packaging.
- The product has not been consumed or tampered with.
Incorrect or Damaged Orders
If you receive an incorrect or damaged order, please contact us immediately at +39 06 678 0196. We will prioritize resolving the issue, either by replacing the item at no additional cost or by providing a full refund to your original method of payment.
Process for Returning Products
- Contact our customer service team at +39 06 678 0196 within the 30-minute return window to initiate the return process.
- We will discuss the issue with you and determine if the product is eligible for a refund.
- If eligible, we will organise a return pickup for the product.
- Once the product is received and inspected, we will process the refund.
Refunds
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you would prefer an exchange over a refund, please let us know when you contact us. We will exchange the item for another of the same value or provide a credit for a future order.
Non-Returnable Items
Please note that certain items are not eligible for return, such as bottled soft drinks and lemonade, due to safety and hygiene reasons.
Shipping
You will be responsible for paying for your own shipping costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 678 0196.
Last Updated: March 1, 2023